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Isetan Shinjuku POP UP 9/21-10/4

Q.Do you ever restock items that are sold out?

A. Basically, there is no restock. If we are able to purchase the same pattern from our supplier, we may resell it.


Q.
How should I clean and iron?

A.We recommend dry cleaning. Regarding the frequency, we ask the customer at the timing of "worried". Use a pressing cloth when ironing. For details, please see the quality display tag.


Q.Is it possible to ship overseas?

A.We also accept shipments to overseas. Shipping is basically EMS and the shipping fee is 3000 yen.



Q.Can
I return/refund the purchased product?

A.In principle, we cannot accept returns or exchanges unless the product is defective. Returns and exchanges due to defects are only accepted within 7 days after the product arrives, if the product has not been used.


Q. Why haven't I received an email notifying me that my purchase has been completed?

A. It may not reach you if you use mobile carrier mail (docomo, ezweb, i.sofbank, etc.). Please use a non-carrier email address when registering.